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When will my order be despatched?
Orders placed before 12.00 p.m. will be despatched the same day subject to stock.

When will I receive my order?
Your order will be delivered in line with your chosen method. For standard delivery please allow 3-5 working days.

Please order before 2.00p.m. for NEXT DAY delivery. Please note no NEXT DAY deliveries are made on Saturday or Sunday or Bank Holidays. All orders placed after 2.00 p.m. on Friday will be despatched on Monday.

What if there is an item I want, but I cannot find it on The Carp Store?
Please email us at enquiries@thecarpstore.co or telephone us, we will endeavour to source the item for you and will try our best to contact you within 24 hours with further information.

What if the item I wish to order is out of stock?
If the item you ordered is out of stock you will be notified by telephone or email with an anticipated date of despatch.

What if my order doesn't arrive when expected?
If your order has been despatched and estimated delivery date has passed we recommend that you ask your local sorting office if they have tried to deliver it or check with your neighbours to find out if the package has been left with them. For further help please contact enquiries@thecarpstore.co or telephone 0114 2580 812. Please have your order number and delivery address available when contacting us.

What payment methods can I use?
We accept, Visa, Visa Debit, Mastercard, Mastercard Debit, Electron and PayPal via our secure payment system SagePay.

If you cannot find your answer here, please contact us on +44 (0)114 258 0812 or email enquires@thecarpstore.co and we will endeavour to help to you further.


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